ORDERING
Changes to your order may involve an admin charge.
If your order is more than 24 hours old, we cannot guarantee changes can be made.
All of our orders are processed and confirmed through email: [email protected]
A fast alternative is to contact us is through the live chat on the website.
Look for the pink 'Speech bubble' in the bottom right hand corner of your screen.
Alternatively, you can send us a message.
Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).
The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.
This is an estimated production and delivery timeline for our dolls.
- Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
- We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you.
- We allow a 24-hour grace period in case you have any last-minute changes.
- Your order is then passed onto our workshop management and placed in a queue for production.
- When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
- Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.
- When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
- Once dispatched, you will receive a tracking number within 3-4 days.
- At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
- You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces...
- For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.
We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).
All dolls are delivered using the services of UPS or FedEx, depending on your location.
This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...
*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.
**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.
**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.
Ordering your (pre-configured) realistic sex doll is as easy as 1, 2, 3...
- Choose your doll
- Add to cart
- Check out
- That's it!
- Ordering a custom doll is just as easy...
- Have a look through The Full Collection for inspiration and take a note of what you like.
- Choose your doll
- Click "Custom Made" and select your customizations.
- Add to cart & check out
If you are unsure about anything, please do not hesitate to contact us before you place your order, we are happy to help.
Want to customize one of our existing sex dolls but can't see the options available?
Just send us a message to see if we can help, we usually can.
Yes you can: just follow the normal order procedure. You will end up with two separate orders in your account.
So you come down to the point where you get to choose which vagina you want but can't tell the difference? Have you received the doll but now not sure whether you ordered the fixed vagina or the removable? We have this article designed particularly for you to help you tell the difference between the removable vagina and the fixed vagina.
Our sex dolls have a choice of 2 vagina types; fixed and removeable. Each type of vagina has its own set of advantages and disadvantages. Therefore, if you’ve never purchased a sex doll companion before, read on and learn about the differences. Rest assured, whichever vagina option you choose, you will still be rewarded with an incredibly lifelike sexual experience.
From the outside, when the sleeve is inserted, it is very difficult (and sometimes impossible) to tell from the outside what type of vagina a doll has! Please note that some dolls, notably fromAS Dolls and JY Dolls (plus others) may come with the removable sleeve already inserted.
The removable vagina is a feature you can get for the doll that is unique in what it offers. The doll with this feature can be used in combination with the removable vagina sleeve. Please note that some manufacturers actually will insert the removable sleeve inside the vagina. If this happens you can actually use your finger to pull the removable vagina out. Without pulling the sleeve out it will look a lot like the fixed vagina, so please double check!
The fixed vagina has a slit looking look to it and doesn't have the hole like the removable. It's not as roomy as the removable vagina as some demand a tighter feeling vagina for their enjoyment. You can feel around with your finger for the hole and find it there by pushing your finger into the hole. This feature is not compatible with the removable sleeve just to keep it in mind.
- Select your sex doll’s skin tone. You may love the sex doll you’ve chosen but think she would look better with a golden tan or delicate, porcelain skin.
- Select your sex doll’s hair style. Whether you love blonde curls, a cute hair style or long-flowing locks, you can choose the hair style that frames your sex doll’s delicate features beautifully.
- Select your sex doll’s eye color. You will be staring into those enchanting eyes for many years to come, so choose the color that makes your heart race.
- Select your sex doll’s fingernail color. With beautiful French tips, the right nail color will set off her delicate hands. Remember, you can paint and add nail decals once she is all yours
- Select your sex doll’s toenail color. There is nothing like pretty feet with perfectly painted toenails. Therefore, choose the color that you feel will make her feet caressable.
- Select your doll’s breast type. Whether you like full, heavy breasts, soft pillows to snuggle up to or our extremely realistic gel-filled breasts, we guarantee you will savor the softness and bounce no matter which you choose.
- Choose your doll’s nipple size. No matter what the breast size, a beautiful areola and nipple make them the perfect pair.
- Time to choose your sex doll’s nipple color. From light to dark, each nipple color will accent her skin tone and make her breasts more touchable and lickable.
- Choose your sex doll’s vagina hair type. If you like a smooth, clean-shaven vagina, you can have that at no additional charge. However, if you love light, medium or thicker pubic hair, you can have that too.
- Next, you have a choice of vagina types. Whether you love the ultra-realistic look of a fixed vagina or the cleaning and customizing options you get with a removable vagina, either choice is included in the price of your sex doll.
- Now, you can choose your doll’s mouth. The standard mouth is wonderfully realist but the enhanced mouth offers more detail and an incredible oral experience. Either way, your sex doll’s mouth will be lovely and kissable.
- Choose from our standard or standing feet. Both are lifelike, soft and human-like, but the standing option allows for your doll to bear her own weight and be posed in a variety of standing, or bending over, positions.
- Choose from standard or enhanced shoulders. Although the standard shoulder is absolutely perfect, the enhanced shoulder enables your sex doll to be moved into more natural, human-like positions.
- This step isn’t standard with all dolls but is common with our WM sex dolls. This is the insertable penis option. So, if you want to change things up and try something new, you can choose from two sizes of insertable penises.
- Would you like to choose the storage hook add-on? For a minimal cost, you’ll be able to hang your doll the way the manufacturers do! This will keep your doll’s skin looking pristine while protecting it from creasing and skin abrasions.
- Would you like to choose our deluxe flight case? Sure, you can hang onto the shipping box that came with your doll. However, our reinforced flight case is heavy-duty, allows you to lock your sex doll up for privacy and includes wheels to make it easy to move around.
- Once you reach the bottom of the page, you’ll see the grand total of your sex doll with any options you have chosen. Simply click the “Add to Cart'' bar and you’re finished! Then, simply go to the cart, click and check out. Your doll will be on the way to you before you know it!