FAQ

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls like Sino Dolls and Silicone Piper Dolls, and fabrication times are significantly longer for ultra-realistic silicone dolls such as Doll Sweet, Gynoid and Starpery.  

This is an estimated production and delivery timeline for our dolls. 

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• You will also receive an email containing tips and help for the following: Unboxing / Cleaning Before Use/ User Manual and a few other fun bits n' pieces.
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

We aim to process orders and ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is made to order (even if it is pre-configured).

All dolls are delivered using the services of UPS or FedEx, depending on your location. 

This timeline is an estimate. It is also the same for ALL authentic sex doll vendors as we all draw from the same workshops, please be wary of any vendor claiming uber-quick delivery times as they simply cannot produce a customised doll and ship it to you all within 3 days...

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including CNY, and any unforeseen circumstances (Like COVID-19). If there are delays to your order, we will keep you updated.

**We are currently experiencing a higher than normal delay with delivery times due to the global coronavirus pandemic. Please check with us to get a realistic time frame of delivery on live chat.

We only use couriers that enable tracking because we understand how important it is to make sure there are no nasty surprises when dealing with such a sensitive item. 

The courier service we use is Fedex or UPS standard delivery which does not need to be signed for. This allows you the flexibility to request your package be left in a safe place if you cannot be home to receive in person.  We strongly advise that you personally contact the courier and/or sign up for an account when you receive your tracking number to ensure they receive delivery requirements directly from you. You can also register for email updates or phone updates. 

If you provide us your contact phone number during checkout, we will pass your contact phone number onto the courier to ensure everything goes smoothly during the delivery process. 

Please note: When we pay for customs clearance and taxes in advance, your tracking info may not update until your sex doll has cleared custom in your country. This is perfectly normal and there is no reason for alarm. For instance, if you order from the UK, it may say "label created in Germany" for up to 10 days before tracking status appear for the remaining journey.